Service Advisor / Mercedes-Benz Vans Service Centre

As a Service Advisor for our Vans Service Centre, you will provide an outstanding experience to our loyal, valued customers by organising service bookings and liaising with guests, costing and invoicing repairs and working closely with the workshop and parts department.

Key Responsibilities

• Clearly communicating vehicle symptoms and fault rectifications to service clients.
• Obtaining accurate parts and labour prices.
• Encouraging our clients towards service offerings where appropriate to their individual motoring needs.
• Keeping clients up to date on the servicing of their vehicle.
• Handling complaints and ensuring prompt issue resolution.
• Preparing invoices and closing allocated repair orders in a timely manner.

About you

• Excellent customer service and presentation skills.
• Strong organisational skills / follow processes and procedures.
• Competency with IT systems / ERA experience a plus.
• Calm and efficient / maintain high work standards and accuracy.
• Strong relationship-building ability / grow business.
• A valid VIC driver's license.
• Prior experience in a similar role; luxury brand experience is advantageous

What's in it for you? 

• Competitive salary + Commission  
• Fun & exciting working environment!
• Company Car
• Monday to Friday | NO WEEKEND WORK!
• A chance to work for a luxury brand 

About LSH Auto Australia

Awarded AFR Boss 2022 Best Places to Work, LSH Auto Australia is the largest authorised Mercedes-Benz retail group in Australia. Operating in the capital cities of Sydney, Melbourne, and Brisbane, we are part of the world’s largest Mercedes-Benz passenger vehicle dealer group with more than 270 premium retail outlets across over 110 cities worldwide.

Only applicants who meet our selection criteria will be contacted. Please no recruitment agencies.

Right now is truly an exciting time to be part of Mercedes-Benz Melbourne.